Refund policy

Returns & Refunds Policy – CBDeaze

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • In the same condition as received

  • Unused and unopened

  • With all original packaging and seals intact

  • Accompanied by proof of purchase

To initiate a return, please contact us at contact@cbdeaze.co.uk.
Approved returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will provide a return shipping label along with instructions on how to send your item back.
Returns sent without prior approval will not be accepted.

If you have any questions regarding returns, you can always contact us at contact@cbdeaze.co.uk.

Damaged or Incorrect Items

Please inspect your order upon delivery and notify us immediately if:

  • Your item arrives damaged

  • Your item is defective

  • You receive the wrong product

Contact us at contact@cbdeaze.co.uk so we can assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are non-returnable, including:

  • Personal care products once opened

  • Perishable goods

  • Custom or personalised items

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement item is to return the original item for a refund.
Once your return is approved, you can place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Returned items must be:

  • Unused and unopened

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 10 business days.
Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@cbdeaze.co.uk.